We do agree with your suggestion and are looking into adding some of the functionality available through the member portal to the mobile app. Thanks for taking the time to detail your feedback.
Please look into this issue because this really is a great app. On the laptop, I was able to fill out much more information, upload my documents, and confirm my billing. When compared to the computer version, the laptop version of the website is much simpler and easier to use. I tried deleting and reinstalling the app, updating it, and restarting it but still I could not get to the proper page I needed to be. After inputting your name, allergies, and any medication you may be on, the app takes you directly to the waiting room to see the doctor.
After the first initial step where you fill out your medical history, it does not lead you any further to billing, etc. Yesterday, I desperately needed to talk to a doctor but could not proceed with anyone because the app did not let me do all the steps when filling out my information so I could not upload necessary documentation. I would give the app 5 stars but I believe there is a glitch on the iPhone app that doesn’t allow you to upload your pictures/documents before conferencing with a doctor. I think the nurse chats and telehealth video conferences with the docs are awesome features (especially now with COVID). The app is super convenient and great to use.
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